Warranty and SLA Summary

For Software

Software updates and bug fixes are provided throughout the warranty period. Premium SLA packages include guaranteed response times and priority support.

For Hardware

Hardware products carry a minimum 2-year warranty against manufacturing defects. Extended warranty and on-site support options are available.

SLA Tiers

Standard: Response within 8 business hours
Premium: Response within 2 business hours, 24/7 support
Enterprise: Dedicated support team, 30-minute response time